Privacy Policy
Timatics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including but not limited to vehicle tracking, fleet management, and data analytics, risk management, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
2. Information We Collect
Information in Timatics is either entered by you when setting up your account, or is collected when you drive a vehicle connected to the Timatics solution.
To use our services, you or another representative from your organization must set up a Timatics account and provide us with certain information such as name, address, phone number, email address, company name, and company website.
We also collect information about an account holder’s activities on Ti Connex. Ti Connex provides Customers with the ability to obtain, among other types of data, GPS vehicle location data, engine and diagnostic data, and mapping information. GPS coordinates can be provided to a third party service provider to obtain mapping information without identifying a particular vehicle, Customer, or driver. We only process personal data about a driver operating a vehicle connected to the Timatics solution when that Customer enters the driver's personal data into the Timatics platform, and only in accordance with the Customer's written instructions or as required by applicable law.We may collect and process the following types of personal information:
• Contact Information: Name, address, phone number, and email address.
• Vehicle Information: Vehicle identification number (VIN), registration details, and maintenance records.
• Telematics Data: GPS location, speed, mileage, engine diagnostics, and driving behavior.
• Usage Data: Information about how you use our services, including service logs and interaction data.
• Payment Information: Credit card details, billing address, and payment history.
• Other Information: Any other information you provide to us through our services or interactions.
3. How We Collect Information
We collect personal information through various means, including:
• Direct Collection: When you register for our services, fill out forms, or contact us.
• Automated Collection: Through the use of telematics devices installed in vehicles and our software applications.
• Third Parties: From our business partners, service providers, and other third parties.
4. Use of Information
We use the personal information we collect for the following purposes:
• Service Delivery: To provide, operate, and maintain our telematics services.
• Customer Support: To respond to your inquiries, provide support, and resolve issues.
• Billing and Payments: To process payments and manage billing.
• Improvement and Development: To analyze data and improve our services and product offerings.
• Compliance: To comply with legal and regulatory requirements.
• Marketing: To send you promotional materials and updates about our services, with your consent.
5. Disclosure of Information
We may share your personal information with the following parties:
• Service Providers: Third-party vendors who assist us in providing our services.
• Business Partners: Partners with whom we collaborate for joint offerings or promotions.
• Legal Authorities: When required by law or to protect our legal rights.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of our assets.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and secure data storage.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When we no longer need your personal information, we will securely delete or anonymize it.
8. Your Rights
You have the following rights regarding your personal information:
• Access: To request a copy of the personal information we hold about you.
• Correction: To request the correction of inaccurate or incomplete information.
• Deletion: To request the deletion of your personal information, subject to legal requirements.
• Objection: To object to the processing of your personal information for direct marketing purposes.
• Withdrawal of Consent: To withdraw your consent to our processing of your personal information.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Timatic Sdn Bhd
Level 41, Vista Tower, The Intermark
348, Jalan Tun Razak, 50400 Kuala Lumpur
603-2703 8263
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Malaysia.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.